Ofside Privacy Policy

Ofside Technologies Private Limited ("Ofside", "we", "us", "our") is committed to protecting the privacy of our users ("you", "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and non-personal information when you access or use our sports venue booking Platform, mobile applications, and related services (collectively, the "Services"). By using the Services, you consent to the practices described in this Policy.

I. Definitions

• Account: The password-protected user profile you create on the Platform.
• Personal Information: Data that identifies or can identify an individual, such as name, email, phone, and address.
• Payment Information: Financial details used to process transactions, including card or UPI data.
• Device Information: Technical data about your device and connection (e.g., operating system, browser type, IP address).
• Location Information: GPS or other positioning data from your device.
• Non-Personal Information: Aggregated or anonymized data that cannot identify you.
• Third Party: Any entity other than you or Ofside.

II. Information Collection

• Account Registration: When you register, we collect Personal Information such as your name, email address, phone number, and address.
• Payment Processing: We do not store your payment details. Payment Information is processed directly by secure, PCI-compliant gateways.
• Device & Usage Data: We automatically collect Device Information and usage patterns (e.g., pages viewed, clicks).
• Location Services: With your consent, we collect Location Information to show nearby venues and real-time availability.
• Contacts Access: If you grant permission, we may access your address book to help you connect with friends; this data is stored temporarily and only used to facilitate in-app features.
• Cookies & Tracking: We use cookies, web beacons, and similar technologies to authenticate sessions, enhance security, personalize content, and deliver targeted promotions. You may disable cookies in your browser, but some features may not function.

III. Use of Information

• Provide, operate, and maintain the Services.
• Process and confirm your Bookings and payments.
• Send confirmations, receipts, and important notices.
• Personalize user experience and deliver relevant promotions.
• Improve Platform functionality, conduct analytics, and generate usage statistics.
• Enforce our Terms of Use, Cancellation, and Rescheduling Policies.
• Communicate with you regarding updates, offers, and support.

IV. Information Sharing

• Venue Partners: To confirm and manage your Bookings, we share necessary Booking details (name, contact, date/time, payment status).
• Service Providers: Third parties who help operate the Platform (e.g., hosting, analytics, customer support).
• Legal & Safety: When required by law, to comply with legal processes, or to protect the rights, safety, or property of users or Ofside.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality safeguards.
• With Your Consent: Any other sharing when you explicitly agree.

We do not sell, trade, or rent Personal Information to unaffiliated Third Parties for marketing purposes.

V. Data Security

• Encryption (SSL/TLS) for data in transit.
• Access controls and authentication measures.
• Regular security assessments.

However, no system is completely secure. We cannot guarantee absolute protection against unauthorized access or breaches.

VI. Data Retention & Your Rights

• Retention: We retain your Personal Information as long as necessary to provide Services and comply with legal obligations.
• Access & Correction: You may access and update your Account information in the app or by contacting support.
• Deletion: You may request deletion of your Personal Information, subject to legal and operational constraints (e.g., transaction records).
• Opt-Out: You may opt out of promotional communications by following unsubscribe links or updating your preferences.

VII. Children

Our Services are intended for users aged 18 and above. We do not knowingly collect Personal Information from minors. If you believe we have inadvertently collected data from a minor, please contact us for removal.

VIII. Third-Party Links

The Platform may contain links to Third-Party websites or services with separate privacy practices. We are not responsible for their content or policies; please review their privacy statements.

IX. Policy Changes

We may update this Privacy Policy periodically. We will post the revised Policy on the Platform with a new "Last updated" date. Continued use of Services after changes indicates acceptance.

X. Contact Us

If you have questions or concerns about this Policy, please contact:
Email: Partnercare@ofside.in
Phone: +91-9811785330
Address: Metro 55, Lane 2, Westend Marg, Saidulajab, Saiyad Ul Ajaib Extension, Saket, New Delhi, Delhi 110030

Thank you for trusting Ofside with your information. We are dedicated to safeguarding your privacy and delivering a secure booking experience.